FAQ
What currency are the prices displayed in?
All prices on our website are displayed in USD ($).
I just placed an order — when will it ship?
Orders are processed within 1–5 business days (Monday to Friday).
Once shipped, delivery typically takes:
- United States: 7–14 business days
You will receive tracking information once your order has been dispatched.
Please allow 2–5 days for tracking updates to become active.
If you do not receive tracking details within 7 business days, please contact us at:
📩 support@belvaro.com
How long does shipping take?
Estimated delivery times:
- United States: 7–14 business days
- Canada: 7–14 business days
- International: 7–15 business days
Delivery times may vary depending on your location and carrier conditions.
Can I cancel my order?
Orders can be canceled within 12 hours of placement.
After this time, your order may already be processed.
If your order has been shipped, you can request a return after delivery.
I entered the wrong address — what should I do?
Please contact us immediately at:
📩 support@belvaro.com
We can update your address before the order is processed.
Once the order has been processed or shipped, changes may not be possible.
I’m not satisfied with my order. Can I return it?
Yes — you may request a return within 14 days of delivery.
To be eligible:
- Items must be unused and in original condition
- All tags must be attached
Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.
Once your return is received and inspected, your refund will be issued to your original payment method.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery at:
📩 support@belvaro.com
We will resolve the issue as quickly as possible at no additional cost.
Where is my order?
Once your order has shipped, you will receive a tracking number via email.
If your tracking has not updated yet, please allow 2–5 days for the carrier to activate it.
If you still need help, contact us with your order number.
I have a question that wasn’t answered. Can you help?
Of course — we’re here to help.
📩 Contact us anytime at: support@belvaro.com
For faster support, please include:
- Your order number
- A clear description of your request